Frequently
Asked Questions
Q: What if I do not know my user ID?
A: Your user ID is in the letter you received from the Ohio Department of
Job and Family Services (ODJFS) that contained login information. Your
user ID has a prefix of "CCP" to identify it. Your user ID will never
change. If you do not have your user ID, call the Child Care Help Desk
at 1-877-302-2347, option 1.
Q: What
if I do not know my password?
A: Your initial password was supplied to you in your CCIDS Provider Portal
Instructions information letter. If you do not have this letter, please contact the
Child Care Help Desk at 1-877-302-2347, option 1 or log onto the CCIDS web site at
http://www.jfs.ohio.gov/cdc/CCIDS.stm for CCIDS Provider Portal instructions.
If you have previously changed your password but cannot remember it, please see the question
below titled "I am not able to use my old password, how do I reset my password?".
Q:
What are the password requirements?
A: A new password must be at least six characters (consisting of letters,
numbers, and/or symbols) but less than 20 characters. A password becomes
more secure if you use a mixture of upper and lowercase letters, as well
as numbers and symbols. Passwords are case sensitive. For example,
the password "h169P24x" contains numbers, lowercase letters, and uppercase
letters, making it more secure than the password "aberstiou" which
contains only lowercase letters.
Q: How
do I change my password?
A: If you know your current password, please follow the steps below to change it:
- Log into the CCIDS Provider Portal.
- On the Home Page, select the "Change Password" link.
- Enter your current password.
- Enter your new password in both the "New Password" and "Confirm New Password" fields.
- Click the "Change Password" button.
A confirmation email will be sent to the primary email address
that you entered in the Ohio Child Care Licensing and Quality System (OCLQS).
Q: I am not able to use my old password, how do I reset my password?
A: If you do not know your current password, please follow the steps below to reset it:
- Go to the CCIDS Provider Portal login page.
- Select the "Forgot my Password" link.
- Enter your user ID and primary email address.
- Click the "Email Me A New Password" button.
An email will be sent to the primary email address and
will include your new password. This password may
contain upper and lowercase characters and/or numbers.
The new password must be typed into the Provider Portal
in the exact format that it appears in the email.
Q: What if I did not receive an email
after requesting a new password?
A: The CCIDS Provider Portal must have a valid email address saved in the system
before it can send you a new password. Once you add or update your email address
in the Ohio Child Care Licensing and Quality System (OCLQS), you will receive
an email confirming the change. The new email address will also populate to the
CCIDS Provider Portal during an overnight process. If you did not receive a
confirmation email for updated passwords at the primary email address,
you may have incorrectly entered your primary email address.
If you cannot get either your old or new password to work, you should try
requesting a new password again (see the "What
if I do not know my password? " question above). If that
does not work, please contact the Child Care Help Desk
at 1-877-302-2347, option 1.
Q: Will my
password expire?
A: No.
Q: I still can't access my account. What should I do?
A: If clicking on the "Forgot Your Password" link on the
login page did not work, please contact the Child Care Help
Desk at 1-877-302-2347, option 1.
Q: My
program information is incorrect. How do I change it?
A: To update your program demographic information, you must log into and
enter your updates into the Ohio Childcare Licensing and Quality System (OCLQS),
which will then populate back into the CCIDS Provider Portal.
Q: Can I set up more than one email address for the same program?
A: Yes. Select the "Update Secondary Email Address" link on the Home Page next to the "Logout" link. The primary
email address entered in the Ohio Childcare Licensing and Quality System (OCLQS) is where all portal confirmation
emails will be sent. The secondary email address will allow a second email to be added to the CCIDS emailing list.
Q: How do I know how much I am going to be paid?
A: Log into the Provider Portal and go to the Payment Detail section of
the Home Page. You will see information for payments in process and
payments issued by ODJFS for the past 18 months. If a payment status
code is "W," a payment is waiting to process. If the status code is
"P," the payment is processing. The amount of each payment is listed
in the "Amount" column.
Q:
How do I look at my Payment Detail Report?
A: Log into the Provider Portal and go to the
Payment Detail section on the Home Page. Each
payment is listed in this section. In the "Payment Detail Report"
column, select "View Report" to view the report for a specific
payment.
Q: How do I
print my Payment Detail Report?
A: If you are using an Internet Explorer browser you can use the browser's print option or scroll to the bottom center of the page.
An option bar will appear, select the "print" button. When the dialogue box opens, change the paper format to "landscape".
You must choose "landscape" for all the information to print successfully.
If you are using Mozilla Firefox, use your browser's print option or select the "print" button toward the top right of the page.
Select "properties". Orientation should be "landscape". Select "OK" and then select "print".
Q:
How do I look at my Future Authorization Report?
A: Log into the Provider Portal and go to the "Future Authorization Report" section on the Home Page.
A "Retrieve month Report Date" link will display for every month included in the last 90 days.
Selecting the month link will change the link to a drop-down list of all available Future
Authorization Reports for that month. Selecting a date in the drop-down list will open
the Future Authorization Report for the selected date.
Q:
How do I print my Future Authorization Report?
A: If you are using an Internet Explorer browser you can use the browser's print option or scroll to the bottom center of the page.
An option bar will appear, select the "print" button. When the dialogue box opens, change the paper format to "landscape"".
You must choose "landscape" for all the information to print successfully.
If you are using Mozilla Firefox, use the browser's print option or select the "print" button toward the top right of the page.
Select "properties". Orientation should be "landscape". Select "OK" and then select "print".
Q:
What is the Statewide Student Identifier (SSID) report? What is an SSID??
A: The Statewide Student Identifier (SSID) is a unique set of 9 letters and numbers assigned to each child.
Using this number prevents confidential or identifying information such as name, SSN, DOB or address to be
used to identify a child. This number has been used for many years for Ohio's children in the school system,
and is now being introduced for children in early care and education settings.
Step Up To Quality programs with a 3-, 4-, or 5-star rating are required to complete a bi-annual assessment
of the learning progression of children in their care so that the state can determine if participating in
early childhood programs has long-term beneficial impacts on the child's school success.
This is referred to as the Early Learning Assessment (ELA). When completing the assessment, programs will
need to identify the children in their care with a unique identifier; programs should use this SSID to
identify the children in their care.
The Statewide Student Identifier (SSID) Report is a report that is generated weekly, and identifies the children
in your care that are in Kindergarten, or younger, and had an authorization to your program at any point from
60 days prior to the date the report was generated through 30 days after the report was generated.
Q:
How do I look at my SSID Report?
A: Log into the Provider Portal and go to the "Statewide Student Identifier (SSID) Report" section on the Home Page.
Click on the "Retrieve SSID Report Dates" link. From the "Select SSID Date" drop down, select the date of the specific
week's report to view.
Q:
How do I print my SSID Report?
A: If you are using an Internet Explorer browser you can use the browser's print option or scroll to the bottom center of the page.
An option bar will appear, select the "print" button. When the dialogue box opens, change the paper format to "landscape".
You must choose "landscape" for all the information to print successfully.
If you are using Mozilla Firefox, use the browser's print option or select the "print" button toward the top right of the report.
Select "properties". Orientation should be "landscape". Select "OK" and then select "print".
Q:
How do I look at my IRS 1099 form?
A: Log into the Provider Portal and go to the "Reprint 1099" section on the Home Page.
Select the "Reprint 1099 links" button. Select the specific year link to view an IRS 1099 form.
Q:
How do I print my IRS 1099 form?
A: If you are using an Internet Explorer browser you can use the browser's print option or scroll to the bottom center of the page.
An option bar will appear, select the "print" button. The 1099 form is set up for portrait format.
If you are using Mozilla Firefox, use the browser's print option or select the "print" button toward the top right of the screen.
Select "properties". Select "portrait" under orientation. Select "OK" and then select "print".